On Angels' Wings - Pet Rescue & Resale Store in Crystal Lake, Illinois

I used to volunteer here and I found the sweetest dog ever here! Her name was Ovaltine. She was very shy and refused to let anyone come near her except me. I was finally able to adopt her and it was the best day of my life! Long story some what short, I got a call from my mom saying she had gotten out and she couldn't find Ovaltine. The next day we printed and put fliers up everywhere for her and we walked around all day calling her name and looking for her. We also put up posts on facebook. Now this is where OAW comes in. One day my mom gets a text from Cari saying she could print huge posters for us, but we'd have to pay for. WE politely refused. Later on that day, we were accused by the staff of not looking hard enough for Ovaltine. They offered to look for her for us but trhe catch was that if they found her, we wouldn't get her back. We were essentially told "If we find your dog first that you paid for and adopted, she's ours to take back, but if you find her first, you can keep her." My mom and I continued to be harassed by the staff for losing Ovaltine. We finally found her after 10 days but she was badly injured. Her hip was broken in half and it would cost us $7,000 to fix which we couldn't afford, so later that day we had to put our poor Ovaltine down. I would stay away from this place at all costs. They all have a few screws lose and it really shows.

Wednesday morning visit. Fell in love with a pair of Poms that were listed as 4 year old brother and sister. Bonded pair? Yes. Siblings from the same litter? No. But that’s fine, we don’t mind a plus one, and they seemed to be well behaved, which is usually an indicator of maturity. Since they had to go together we were told there would be a deal. Nope. They wanted full price for the pair. Side note: There are fist size matted hairballs that I’m sure will require some professional intervention; I priced it and know it’s going to be around $200 for grooming. This is where that deal we were originally offered would’ve come in handy. But again, no worries. Long as they are healthy, we are happy to bring them home. Now, On Wednesday evening when the family visited we were told we were approved and that it would be Friday or Saturday before they were ready because they had an appointment with the vet on Thursday. This morning (Thursday) my husband gets a call asking what time we would be picking them up Friday. My husband asks about the vet visit we were told was to happen. He was told “Well, it’s a mobile vet service and they were checked by a vet before they were turned over.” We understand that, but we were told they’ve been in a boarding kennel prior to being surrendered and are now in a room with 6-8 other dogs. Is it wrong that we need to be sure they haven’t picked up anything during their stay with you? We were also hoping the vet would have a more realistic age estimate as well; we explained to the staff that out 14 year old fur baby had just passed and I wasn’t capable of putting the family through that again anytime soon. We don’t mind older dogs, but if there are underlying health issues that or something that may be terminal, we need to know before making a decision. Well apparently that was too many questions. Our adoption application was just denied because we “asked too many questions”. Rather than be thankful that we are thorough and responsible pup parents, we were scolded for asking questions before making a commitment. The most frustrating thing to me is that throughout, it has been clear that there is little to no communication between employees. Errors in message relay between staff, misinformation received from different staff members, and the attitude of “there are more people that want these dogs” (when we were told there were no apps on them since they arrived two weeks ago) have soured me on this process completely. I wish you the best of luck in your future endeavors and pray that those sweet babies find a home soon.